I am committed to providing a safe, professional, and therapeutic environment for each of my clients. Therefore, I abide by the code of ethics of the ACCPH. I am fully insured. I continue my professional development and attend supervision. In addition, I am a qualified Trauma Informed Somatic Therapist, a psychotherapeutic counsellor, and a clinical hypnotherapist.
Appointments are 50 minutes unless you require a longer session; this can be negotiated in advance. I see clients both in person and online via Zoom. All sessions, whether face to face or online, will begin at the agreed time; if you arrive late, I am not able to extend the session beyond the scheduled hour.
Fees are £60 for 50 minutes, longer sessions are available upon request.
Payment is required 24 hours before the session and the session cannot be confirmed without payment. Payment can be made online through my website or via a payment link that I will send directly to you.
I require at least 24 hours notice of any cancellation. I will endeavor to give you adequate notice should I need to cancel our appointment. I will inform you of any holidays or times I’m unavailable.
Face to face clients: I am located at Soma Therapi, Monmouth House, Mamhilad Park Estate, Pontypool. Parking is available behind the building and there is a video that guides you from the front of the Park to the parking.
Online clients: I use the Zoom platform and will send you a link by email ahead of our session. This link will serve for the duration of your therapy. Please download Zoom in advance of your first session and test the stability of your broadband connection. Please ensure that you are in a safe and private location during sessions and that you cannot be easily overheard. Please ensure children and animals are safe and provided for during the call. Please have your phone next to you as I will attempt to call you if the Zoom connection fails.
Please note, I cannot offer crisis support. If you are experiencing mental health distress between sessions the following numbers may be useful:
I regret that I am unable to offer therapeutic advice outside of your booked sessions
Please inform me if you have a diagnosis for a psychological condition.
Therapists are human too, and as such can make mistakes. I will do all I can to avoid it, but I might sometimes say or do something which you find unattuned or upsetting. If I become aware of this, I will of course apologize and attempt to mend any rupture. I hope that you will feel able to bring these errors to my attention should they occur. I hope you can do me the kindness of allowing me to be fully human. Should we not be able to mend the relationship, you have the right to raise a complaint to a professional governing body.
Everything we talk about will remain strictly confidential. I believe this to be integral to the therapeutic process. The only exceptions to the rule of confidentiality are as follows:
By continuing with therapy I will assume that you have read, understood and have agreed to the conditions outlined above. Please confirm your acceptance of the terms by acknowledging this agreement via email. If you wish to negotiate any changes, I will be happy to discuss these before we continue. If you have any questions about any aspect of this agreement, please do not hesitate to contact me.
I very much look forward to working with you.
Bethan Protheroe
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